How long to work on a mast 02?????

[richinoz]

We live in the Thaxted area of Uttlesford and last Sunday week 22nd November we all noticed the  mobile signal had vanished in the house and was patchy outdoors. Turns out there are "working on a mast".

In the meantime we are strugggling to get any decent signal. Cant get an answer as to when this problem is going to be put right and the fix date just keeps getting pushed futher and futher back.

Really fed up with being fobbed off with automatic text messages and emails telling us how sorry there are and how hard they are working to getting it up and running. Obviously not working hard enough.

COME ON 02 get your act together and stop treating your customers like idiots. It'll be 2 weeks on Sunday since this mast went down. I suspect your not even doing anything about it.

[MI5]

Contract customers can try Tugo over wifi in the meantime http://www.o2.co.uk/apps/tu-go

[Bambino · Accepted solution]

O2 won't give you a specific date as to when the mast will be fixed. If they did and then didn't meet that date you could hold their feet to the fire. As you've been without service for as long as you have, when your service gets restored you'd be well within your rights to speak to customer service and ask for compensation.

[Anonymous]

yes because o2 are winding their customers up by pretending to fix the problem....

[MI5]

They may well be and I'm sure they are trying to fix the problem (why wouldn't they?) but as non of us are experts in mobile phone mast repair we can't say or know why it's taking so long.....

[Bambino]

It's not in O2's interest to see customers without service, so I highly doubt that they're 'pretending' to fix the mast. If you're without service then thousands probably are, and if they all ask for compensation it will cost O2 a lot of money.

[Anonymous]

a mobile phone mast is usually quite a large and quite a complex piece of machinery, you wouldnt expect your car to be fixed instantly after it broke down would you?

[MI5]

Yes, of course, any one would, but there's a good chance parts would have to ordered and if it was a specialist car too this may take some time.
Honestly, they won't leave it broken for the fun of it

[adamtemp64]

As others have hinted many things delay a repair on a mast not in any order but

1 permission to access site (may have to give notice) and further visits 

2 utility faults electricity /back haul (3rd parties involved also subject to 1)

3 parts required etc (again when arrive subject to 1)

just to to show it is not just turn up and fix.

There are masts on mod land tall buildings etc not just there own masts plus on other networks masts.

It must be a nightmare if a mast is a shared mast on a tall mod building etc .