O2 still hasn’t contacted me about the iPhones

[Ronlonsliver]

So short story is I got scammed about 10 months ago the scammers ordered two iphones With a plan, I contacted the fraud Department Was told to hold onto the phones until the fraud was sorted And then Two months later, the fraud was sorted And the phones were taken off my account. I was informed that the fraud department would contact me about retrieving the phones but it’s been 8 months now still, nobody has contacted me

[MI5]

@Ronlonsliver 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X)  (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2 

[Ronlonsliver]

I’ve tried those numbers and all that all I get is they’ll contact me but they never do

[MI5]

Nothing we can do @Ronlonsliver sorry.

Welcome to O2 incompetence. 

[Ronlonsliver]

Yeah, it seems do I just keep the phones?

[MI5]

Seems the most logical thing to do @Ronlonsliver 

O2 have probably barred them so only any use on wifi for apps anyway.