Turning Wifi Calling On And It Tells Me To Contact O2 (Iphone 13)

[GinaMaria]

But when I called, the guy at o2 tells me wifi calling and 4g calling is enabled on my account. I have been moved from Virgin. The guy at o2 didn't know why this was not working, so now I can't use wifi calling, and the phone doesn't work at all in the house so unless this is sorted I will have to leave O2. Any ideas why it woudl be telling me to contact o2?

Also, on my account it tells me wifi calling is enabled....

[MI5]

@GinaMaria 

Is it also enabled in your phone settings?

[GinaMaria]

Hi, yes I turn wifi calling to ON and it says to contact o2. I can't toggle it on as I get the pop up message to call O2

[MI5]

You need to keep trying O2 then @GinaMaria as it's clearly not enabled on your account.

[Enlli]

There are a few come over from Virgin where the account says active but in reality it's not.

CS need to go beyond what their screens tell them and actually turn it on

[MI5]

No surprise there and clearly not enabled.