Click & collect order

[Dougie35]

Hi, I placed an order online with o2 for a Fitbit.  I have the order confirmation, but the email for the collection reference has gone to the wrong email address! Help - what can I do?

[Cleoriff]

@Dougie35 

You'll need to call O2

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.