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FED UP

Stokie
Level 1: Joiner
  • 1 Posts
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Registered:

I have tried and tried to contact O2 but to no avail, I wish to make an official complaint. I am sick of O2 ringing me about my service I get. I tell them the biggest mistake was made by Virgin going with them. I do not have a mobile Data anymore, I don't receive half of my messages, when I talk on the phone it is a miracle if you can make out what is being said, or your phone just cuts OUT. The issue  I have I have spoken to O2 NUMEROUS TIMES, I have been told that I need a new sim card as when they switched us (my husbands phone also) as the virgin sim is not much good. My question is WHY HAVE WE NOT BEEN SENT A NEW SIM?? Why keep phoning me OVER AND OVER Again asking for my e mail and bank details, I am 99% sure that O2 keep taking their monthly fee so why keep asking and because I will not give O2 keep calling the number that is contacting me is 03452700700. I am sick of it we are pensioners and cannot cope with these constant phone calls. If someone can suggest or give me contact details to deal with this or do I go to the Police for the constant harrassment

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MI5
Level 94: Supreme
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Registered:

@Stokie 

The calls aren't from O2.

It's a well known scam.

Forward the scam number to 7726 - It's free.

Other ways to report here including Action Fraud website

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice

How to block a number:

https://www.samsung.com/us/support/answer/ANS00062352/

https://support.apple.com/en-us/HT201229

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/scams/7726-reporting-scam...

If you still wish to complain the link is here make a complaint

Guides here to help with network issues:

Guide: How can I sort out my network issues? 

https://www.o2.co.uk/apps/my-network

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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