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Disney plus on O2 priority

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Bea4
Level 1: Joiner
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on ‎18-10-2023 08:11

on ‎18-10-2023 08:11

Hello,
I am a Virgin Media and O2 customer, and also have O2 Priority, but, when I am trying to activate Disney plus on priority, it directs me to the o2 app, to add as an extra, but, when I'm there, there are no extras to add.
Can I please get help with this?

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MI5
Level 94: Supreme
  • 151862 Posts
  • 650 Topics
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on ‎18-10-2023 08:58

on ‎18-10-2023 08:58

@Bea4 

Guide here Guide: Adding and removing O2 Extras  or contact O2 for help.

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151862 Posts
  • 650 Topics
  • 28847 Solutions
Registered:

on ‎18-10-2023 08:58

on ‎18-10-2023 08:58

@Bea4 

Guide here Guide: Adding and removing O2 Extras  or contact O2 for help.

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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