£7.99 payment made to Disney when signing up for 3 month subs through you

[JanNew]

You offered me a free 3 month subscription to Disney channel. My o2 took me to Disney page where I was asked to set up an account with them. Was asked to also set up payment (often requested and held until free trial runs out). Did this through PayPal and to my surprise they have taken payment of £7.99. Subsequently received a message from yourselves telling me account was active. Do I cancel this payment or will I receive 4 months of Disney? Do I contact Disney or will you on my behalf?

[Enlli · Accepted solution]

We are all customers here so can't access accounts etc.

This is our guide to adding the likes of Disney

Guide: Adding and removing O2 Extras  

If you want to contact O2 try Social Media 

(Facebook) (https://o2uk.co/O2CFB)  

X (Twitter) (https://o2uk.co/O2CTW) or 

Instagram (https://o2uk.co/O2CIG) ,,

They should be able to help you.