o2 extras

[k1991]

does anyone know how to do an online chat please. im having trouble redeeming my extra and would like to talk to someone

[pgn]

Online Chat usually appears in the Shop or Contact Us section, @k1991 :

https://www.o2.co.uk/contactus

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[O2Tracey]

Is it on the my O2 app your having trouble redeeming your extra, few people have had this issue because their my O2 app was not on the latest version, so maybe try and update that and see if that helps.

[Marjo]

That could explain some of the issues we've seen related to the Extras @O2Tracey thanks for sharing that info!

Hope you got this sorted since you last posted @k1991 - let us know if the app updated helped?