@Liz70
Use these settings:
IMAP settings
Incoming Mail Server: mail.btinternet.com
Port: 993 (this should be automatically populated by selecting the SSL encryption)
SSL Encryption: Enabled (but not STARTTLS)
Username: your email address including the @btinternet or @btopenworld.com part
Password: your btinternet or btopenworld password
Please do NOT enable "secure password authentication" (SPA). It's not needed when you use SSL encryption and won't work.
SMTP settings
Outgoing Mail Server: mail.btinternet.com
Port: 465 (this may not be automatically populated on selecting SSL, so you'll need to check)
SSL Encryption: Enabled (but not STARTTLS)
Authentication: PLAIN
Username: your email address including the @btinternet or @btopenworld.com part
Password: your btinternet or btopenworld password
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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