Get Help with My O2

FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Trying to cancel a SIM that isn't used

Finally getting around to cancelling a SIM I got as a package deal with Virgin Media, but I'm just going around in circles on this.Because the SIM isn't even in a working phone I cant just call 202 or anything and it seems the other method of contact...

My service requests isn't working

I have done several service requests to change the user name on a phone number, it says its completed but on Bill analyser, the change hasn't been made. I changed them last year in the same way with no issue, now it doesn't work. It is saying the sta...

My 02

HiI am having problems logging in to my 02 account and it's not password related. Can you please look in to

login issue

I can't login into the My O2 account.

New customer

Hello I have had an email to say that I need to log onto my O2 account for next steps as a new customer but when I log on there is nothing showing. Thanks, Alice

Resolved! Roaming

How do I turn on my data roaming

Bill

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Wrong name

I want to correct my name. How? Thanks!

Extra charges

Cant believe I have been charged £26 for listening to a voicemail when "abroad" on the ferry from Scotland to Northern Ireland.

Ordered a New SIM

Hi there, I ordered a new SIM but it has not arrived and it has been over 3 working days now. Would you be able to help locate it? I lost my phone so can not use verification via that phone. The number associated with the SIM is ***********. Thank yo...

O2

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