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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

FRAUD

Does anyone know how to get a response from Fraud team- have been calling O2 over and over again for 2 months who say they will call in 24-48 hours. Obviously this has not happened. They also said they have to contact me. Currently someone has commit...

Roaming.

Can I use my data abroad ?

Can’t send anymore codes

Trying to sign in and I’ve requested to many codes as it was not working and just sending me back to the log in screen anytime I put the code in

login issue

I am unable to login in my account.

Esim

I bought an Esim yesterday. I thought it automatically would install. It hasn't but I can't get into my O2 on my phone to install it as it keeps wanted a code sent to my number as confirmation that it is me but it's already transferred my number to t...

Delivery - PIN

Hi - the courier has tried to deliver my new iPhone twice now (yesterday and today) but hasn’t been able to hand it over as I haven’t had a PIN number from O2?

extra phone number

I have been an O2 customer for a while. My son is thinking of changing to O2. Is there a deal for me to get a second number attached to my account or will it cost the same for him to set up his own account? Peter Blach

Closed Account and IMEI Blocked

I have an issue that is proving very frustrating.I have multiple lines and device plans and have had for years.Back in April one of my device plans disappeared from my app. I was unaware that this was due to a bill having not been paid and I assumed ...

SOS! Abroad no service now

I have been using my o2 number abroad, but today I suddenly realized that my number is showing no service.Previously it had been receiving texts and calls normally and also ensured that there was a phone bill in it.I have a lot of apps linked to o2 p...

End my contract

I want to end my contract

O2

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