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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

New customer

Hello I have had an email to say that I need to log onto my O2 account for next steps as a new customer but when I log on there is nothing showing. Thanks, Alice

Resolved! Roaming

How do I turn on my data roaming

Bill

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Wrong name

I want to correct my name. How? Thanks!

Extra charges

Cant believe I have been charged £26 for listening to a voicemail when "abroad" on the ferry from Scotland to Northern Ireland.

Ordered a New SIM

Hi there, I ordered a new SIM but it has not arrived and it has been over 3 working days now. Would you be able to help locate it? I lost my phone so can not use verification via that phone. The number associated with the SIM is ***********. Thank yo...

EU Data

Hi, im currently in Portugal. Can you please advise whether I get charged for having my 5G on?

debrajreynolds1965Personal info

How do I get my user name

Unwanted Virgin Sim Card Scam

I need to talk to somebody there about an Unwanted Virgin Sim Card - This has been going on for weeks! The Virgin Team have told me to contact you and quote the number #45270256 - Can somebody please respond urgently. I have spoken to endless people ...

Refund

Hi. I’m owed a refund from my old account how do I claim it back

O2

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