My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 9585 Views
  • 1 replies
  • 1 kudos

Billing

I want to inform you that I received an email yesterday regarding an outstanding payment as a final bill, which pertains to the airtime bill of £7.90. The email cited the account number as *********. I regret to inform you that I have been unable to ...

Request for Information to Pay Outstanding Balance

Dear O2 Customer Service, I hope this message finds you well. I am writing to request information regarding the outstanding balance on my O2 account associated with the email address **Personal info**. I have been informed that there is a balance of ...

Jbalbin97 by Level 1: Joiner
  • 337 Views
  • 1 replies
  • 0 kudos

No sim

I cannot make or receive calls and have the message no sim. Can you help please.

Switch up

I haven't received a box to post back my phone for the switch up. 

StephMac by Level 1: Joiner
  • 317 Views
  • 1 replies
  • 0 kudos

Resolved! my charges

hi I topped up my o2 PAYG sim with £20 2 days ago i have only sent texts and maybe 2 very short calls calls to a 3 mobilewhy is my credit now £6.77p

martin327 by Level 1: Joiner
  • 344 Views
  • 1 replies
  • 0 kudos

Termination of contract

Hello, I have left the UK for Latvia and I no longer need your service, what should I do so that I don't have to pay more? thank you!!!!

11LV by Level 1: Joiner
  • 214 Views
  • 1 replies
  • 0 kudos

Sercurity text code

ive changed my password word successfully but waiting for my text code a few times now its been 30mins

End of contract

Dear O2, I hope you can help me with a little issue because I don't understand the situation. I have resigned and put the end to my contract with you since I was moving houses, I got the STAC code that was supposed to expire on 06/08/2024, but now I ...

access to my information

i need proof of purchae from my iphone contract from o2 but now my contact has ended i cant seen to access my information to be able to get what i need