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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Change of address

Ha be recently moved. Update address details

paying the phone off

Can I pay off the phone part of my agreement and just have the tariff left?

Guernsey

I'm on holiday in Guernsey.Can I use my phone as pee my contract ie free calls,texts & 20gb of data?Thanks Karen

Contract end

Please can you explain why you are still billing me when my contract ended on August 12th

Looks like my boll is higher may know why it's happened like this

Normally i am paying £75.44 but this time you charged me £90 extra, can you tell me why charged extra

Resolved! Travelling to Australia

I upgraded my handset yesterday at an O2 shop. I am nervous about going to Brisbane in 2 weeks time. I am worried that I will spend lots on data while away. What can I do to help prevent this?

Cannot use date roaming

For the past 2 years since 02 took over virgin I have not been able to use my data abroad .I have live chatted whilst abroad with 02 and even had my bill doubled as said it was my previous phone plan that was the problem but that was a load of rubbis...

Tariff change

I wish to cancel my order

Need urgent help from abroad

My physical eSIM which I rely on for roaming has been stolen with a bag or misplaced somehow! I need urgent help converting my number to an eSIM! This function currently isn’t available on the my o2 app (and seemingly also not on the my o2 browser we...

Potential Scam Text

I have just received a text from +447923937343 purporting to be from O2 and telling me my SIM Contract will be limited, as I haven't accepted your new Terms of Use. It includes a link to O2-termsaction.com, which I have not used, as I think the text ...

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