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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Getting no network

I am getting no network My sim card is scratched.

Where to find proof of purchase for cashback offer

The mobile number to text me a code to verify my identity is wrong

When I try to log in, it sends a 6 digit code to a number to verify my identity, but this is not my number. So I cannot log in.

Personal details

I don't know why or when but you have changed my name from Finlay to Finley. Please change it back for me.

Application

Waiting to order a new phone with you. Started it on Saturday the 22nd and it said it was 24 hours for the application to be approved its now Tuesday the 25th and have heard nothing back?

Call me

Please call me

order

i need help with my order

bill cancelled

i have just had a text saying my order has been confirmed and i checked my account and it says deactivated but i haven’t deactivated my account/phone contract

Audible extra

I have activated my free 6 month trial of Audible and downloaded the app but it says I don't have any credits and Amazon wants me to sign up for a free 1 month trial. Am I missing something?

Resolved! cancel o2 sim

hi i would like to cancel my sim and move my number onto a different sim

O2

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