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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Live chat need to speak to an agent about debt

Why have 02 disbanded the live chat help

no service

for several days I don't have service I wasn't able to go to the store as I am working I can see i have balance to pay over £100 and my plan is £6 this is unexpectable

Do I still have an account with you?

Could you advise if I have a phone contact with you? It was a monthly rolling contract but my phone's been cut off and I'm unable to make/receive calls

Why my own iPhone 14 Pro Max is blocked from O2?!?

Phone not received

I ordered an upgrade online and said it would take up to 3 weeks but randomly got a message on a Friday at 4am saying it would arrive on the day. I missed this as I work weekdays so couldn't be home to receive it, dpd was then going to try and delive...

Order

I have been waiting almost two weeks now for my delivery but it has not been processed yet can I please have some help wih this

Claim number

Hi I lost my claim number and need it for a recent claim I've made on an apple 14

Damaged sim

My phone fell into water and my sim has been damaged. I'm interested in e-sim from now on.

Resolved! contract cancellation

I need to cancel my contract; I no longer possess a phone

Refund

Hi I have received an email stating I am due a refund on the 2 accounts I had and need my bank details I have tried to log on but I don’t have an account anymore as I have switched providers but would like my refund. Please advise

O2

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