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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! cancel contract and refund

i signed a sim card contract in 2022 for a 24 month sim card new number. I did not renew my contract and i am still being charged. i would like to cancel my sim number and get a refund for the extra payments

Resolved! Leaving 02

I am representing my husband, who has been sectioned to permanent residence in care home due to Lewy’s Bone Alzheimer’s disease and I hold Lasting power of attorney. Consequently he is no longer able to operate/use facilities of his mobile phone okno...

Charge to mobile

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Calling from abroad

I cannot use my phone at call

Calls

Can I block nuisance marketing calls?

Resolved! refund

my refund £36 is not showing on here. Despite a notification saying i have an adjustment. Please confirm the refund from my previous complaint

No internet on my phone

I've just had a new sim sent to me and the phone calling is working okay, but I'm not getting any internet at the moment unless I have wifi. Kind regards Brad Elliott

New tariff

Hello I just spoke with one of consultants, we agreed on new tariff the problem is he told me I will be having unlimited data but as I can see on my account it's not true so I want to cancel the agreement

I am owed a credit

I am owed a credit of £29.98 on phone number (REMOVED) which I want paid in to my bank account. it has never been activated so you can’t do the normal things. This has all been cleared yesterday. I don’t want a credit for something else. Just my mone...

Resolved! Can’t see my bill

Since transferring to aerial direct with my 02 business I can’t seem to see my phone bill

O2

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