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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Esim

i want to convert my sim in eSIM home to do it?

Error - "It looks like something's gone wrong. We're looking into it and hope to get it fixed soon"

Hi, I haven't changed anything with my O2 account, but every time I try to log in, I get the following message: 'Error - It looks like something's gone wrong. We're looking into it and hope to get it fixed soon.' Does anyone know why this is happenin...

My bill

Why on earth is my bill 142 my old number ending in 63 is finished why am I paying another monthly bill for that and why is my new contact £78 for the month this is an absolute joke it should be £45 a month my new contract not 78

Can I add another phone to my account?

I have aa phone on my account, which is linked to my Virgin Media account. Can I add another phone to that account?

E-sim not showing on my o2

I have replaced my eSIM due to getting a new phone my order status on my o2 says completed but when I look to activate my new eSIM it is not listing the eSIM at all what do I do?

O2 Enhanced Trade In Value - Pixel 9

I received my Pixel 9 a month ago, and I was trading in my old phone against this purchase - taking advantage of the extra £150 trade in offer. However Im unable to redeem this offer yet. O2 recycle have received my phone, and the trade in value of t...

Resolved! Transferring my mobile number to new device

I have tried transferring my number over from my old device to my new one and I just keep getting the message unable to transfer.I’ve tried using the guide and I’ve also contacted support through chat to no avail. I have an iPhone 12 going to a iPhon...

Resolved! New phone upgrade exchange

Hello, I upgraded my iphone las t week and unfortunately, I don't like it, its to big, how do i exchange it for a smaller model? Regards Julia ************ [Mod edit: Please do not share personal details as your posts are visible to the public. Thank...

Live chat in app not working (never connect)

this mobile app is a joke? never connects to live chat? and going online says 'use the mobile app' so what do i do? i wish i never joined o2.... the whole experience from buying the esim, to the plan, to now trying to get support is a joke and im onl...

Resolved! Final Bill

I am receiving texts saying i owe £2.77 after my contract was cancelled but when i try to pay i cannot log into the app and there is no way to pay through myo2.

O2

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