Get Help with My O2

FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! PUK

I can’t receive my PUK code because it’s sending it to my phone number

Phone is on SOS and I am abroad

My phone has gone on to SOS due to me been out of the country and late payment. The payment has now been made but the bar is still on my phone. I have no way of getting into My O2 due to been out of the country and can’t access my messages or ring ou...

Resolved! O2 app

I can't access the my o2 app after switching to my o2 sim card and make sure its active. I've been trying for over a week and still can't access it. I've reset my password multiple times thinking that was the issue but it isn't. I have no data and ne...

change of address

hi, i need to change my postal address, thank you

Resolved! Repeated failure requesting PAC Code

I requested a PAC Code on Saturday evening (3 days ago) by phoning O2's helpline, as directed from the O2 website. I had previously tried texting and going through MY O2, the other options suggestion online, with neither option working. I was told th...

Contract

Im with O2 for 13 years and the app still doesn't work for me

Resolved! I would like to leave

Hello,i would like to cancel my current contract can you please let me know the next steps and what I need to do etc. was trying to find an option on your website but it’s almost impossible thanks

Problems logging in

I can not access the o2 app to pay the remainder of my contract

not getting incoming calls

Hi, I can make outgoing calls, but my phone is not getting incoming calls or texts. It is a Nokia 6303. I have an account with O2. My number is ************* [Mod edit: Please do not share personal details as your posts are visible to the public. Tha...

Esim

I would like to apply for e sim

O2

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