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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! My account is not active

Hi dear. I’ve been to the holiday and I just came back today then I found out that I haven’t got any data or calls available. I made some payment which was more than my usual payment but still didn’t get active yet. I really appreciate it if you fix ...

Resolved! How can I speak to someone at O2?

Does anyone know if Customer Service still exists. I need to speak to someone about data roaming?

Resolved! so called deals ads

I received an email today saying I had signed up for some deals to be sent to me on my phone at £1-50 each and up to 3 a week I don't want them but can't get in touch with them as they seem elusive. I never even asked for them they just seem to latch...

Resolved! Phone gone off but due will be getting paid end of month where I can pay what is due. Phone discone

Phone disconnected

Resolved! Lost sim

Hi there I’m looking to order a new sim. I’m an existing customer with a sim only deal. I have lost my phone and need a new sim but would like to keep my old number.

Resolved! unable to use my mobile data since i came back from overseas last june 30

Hi. i’d like to enquire why can’t i use my modile data ? i came back from holiday outside of the uk, then i came back here on 30th june, sincce then i haven’t been able to access my mobile internet. Could you please sort it out. Thanks

Resolved! Order collected

Re: order number ms-121132563 I collected my order from the o2 store last Tuesday but your system says it’s not been collected. Please can you correct this. thank you

Resolved! I want to port my SIM into O2

Hey, i want to port sim from lyca to O2, even i got the PAC code from lyca's network, please help me in further process

Resolved! Recently changed tariff but want dont want to continue

On the 5th July i changed my tariff to a sim only. I am still wanting a sim only but I dont use a lot of data so wanting a smaller tariff if possible? Its not been 14 days as of yet. Wanting a smaller and cheaper plan

Resolved! Need extra data abroad

My husband has run out of data. Can't remember his password to his account. Tried calling 2202, but didn't work. Tried adding the UK code too. What's the next step please?

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