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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Delete a private message on the recipient end. (Sent in error)

I was wondering if there is a way to retrieve a sent private message or even delete it from the recipients side. It was sent in error and I'd like to recall/ delete it if possible. I notice there is a delete button on the PM thread, but I have a feel...

Resolved! Stranger's name in MyO2 app

At the top of the 'Account' screen in the MyO2 app, there is a phone icon in a blue circle. To the right of it, is a person's name. I'd expect it to be the name of the account holder. But in *my* MyO2 app, it's not *my name*! What does this mean? If ...

Resolved! Still waiting for my sim

I git generated the bill, but my sim hasn't even arrived as yet...very very disappointing...spoketo someone on 23rd Nov....still haven't received the sim and why am I paying for the bill if i haven't even received a sim

Resolved! Update regarding an order

Hi, I made an order almost a month ago. I upgraded my actual iPhone 12 Pro for an iPhone 14 Pro Max, however I don’t have any update since then and I would like to know why is it taking so long?Thank you

Resolved! End of Contract

My contract has now run out. Does that mean I now own the phone and can get a contract from another supplier. (I know it's probably obvious to others.)RegardsMartin

Resolved! Text not delivered

Recently transferred to O2 along with my original mobile number. Text are coming up with not delivered. Checked settings- phone and the number is showing the number allocated when joining O2 and not my number that has been transferred. Whilst it will...

Resolved! Bill

Myself my partner both on sim only deal we both have caps on our phone never go over had plan 5 years never gone over so why is my bill 172 this month my partners the same amount this should of never of gone over I would never of used this as we aske...

Resolved! Will Disney Plus Extra remain on new tariff

Hi. Upgraded to a new phone yesterday. It asked me if I wanted Disney Plus as an extra, but I know I’ve already got it as an extra so said no. Should I have added it again?

Resolved! Dispatched email

I made an order yesterday for a new phone with next day delivery, I received a confirmation email but haven't received a delivery email. When I go to my O2 no order is there? Any help would be great.

Resolved! Change my o2 account email address

Hi there,I would like to change my o2 account email address as the one currently linked to my o2 account is no longer in use. Please could I have some assistance on how to change this?

O2

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