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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Just joined O2

I am just waiting for my SIM card arriving tomorrow . I have a pac code to keep my number but it looks as if oi have a new number which I don’t want . Please help.

Resolved! Tariff explanation

I have just changed my tariff to 'O2 Sim Only 1000 12M 1GB. The part I don't understand is '1000 12M'.

Resolved! Leave 02

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Resolved! proof of purchase

HiI've bought an iphone from a local O2 store on contract. And I lost the actual receipt provided when purchased also lost the access to my mail id and o2 account as I have forgot those passwords. Now I'm in India, my phone has a hardware issue and t...

Resolved! How do I change my direct debit date

Direct debit

how do i open text message in o2 inbox

can see i have a text message in my inbox how do i open it samsung phone

Delete a private message on the recipient end. (Sent in error)

I was wondering if there is a way to retrieve a sent private message or even delete it from the recipients side. It was sent in error and I'd like to recall/ delete it if possible. I notice there is a delete button on the PM thread, but I have a feel...

Resolved! Stranger's name in MyO2 app

At the top of the 'Account' screen in the MyO2 app, there is a phone icon in a blue circle. To the right of it, is a person's name. I'd expect it to be the name of the account holder. But in *my* MyO2 app, it's not *my name*! What does this mean? If ...

Resolved! Still waiting for my sim

I git generated the bill, but my sim hasn't even arrived as yet...very very disappointing...spoketo someone on 23rd Nov....still haven't received the sim and why am I paying for the bill if i haven't even received a sim

Resolved! Update regarding an order

Hi, I made an order almost a month ago. I upgraded my actual iPhone 12 Pro for an iPhone 14 Pro Max, however I don’t have any update since then and I would like to know why is it taking so long?Thank you

O2

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