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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! fully paid devise no longer using the number

i would like to remove the divese from my bills as it is fully paid for now and number is no longer in use

Money deducted, plan not renewed

I added the Rolling plan last month December, the renewal was due for the 3rd of this month and I got several messages telling me the money will be taken from my card on the 3rd and so it was on the 3rd however plan was not renewed. I called customer...

Resolved! wi-fi calling

how can i enable wi-fi calling.

Resolved! I payed my payment 26.83 last night for devisplan

For devices plan

Resolved! How do i add my daughter to my O2 account?

Hi, I have a pay monthly plan, and want to add my daughter's O2 (pay as you go) to my O2 account. How do i do this? Thank you,

Resolved! Accessories

I recently got an xbox as part of my accessories and pay monthly for it. I got it just short of a month ago but when I’ve looked on my o2 as to where to pay for it nothing is on there to say I have it. Will the money just come out as a direct debit? ...

Resolved! charity donation on my bill

My November bill included a £30 donation. Which charity was it?

Resolved! My o2

Ported my pay as you go number over to pay monthly and now can’t access my o2 account. Says that my number is used on another account

Resolved! Moving from Virgin mobile

Happy New Year, As many of you know Virgin and O2 have merged. I have a Virgin mobile sim only monthly contract together with Virgin media , broadband etc.When I call Virgin to enquire about my tariff options I get mixed messages. Virgin offer me "ex...

Resolved! Cancel within 14-day period

I made an online order on 28 December 2022, which was for a phone and pay monthly plan. I also submitted a form with a PAC code to transfer my number to O2 from Three. I wish to cancel the entire order and also cancel/revert my number transfer. The p...

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