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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Merging numbers

I have just got a new phone contract which has come with a new number but I want to keep my old number. How do I do this?

New sim activation and new plan

Hello,I am having severe problems with your phone customer service for the past few days. I have called many times. On wednesday your male representative told me he will send me a new sim card and he would call me the next day at 2pm to activate and ...

Resolved! Adding children’s SIM’s onto myO2 app

I’ve just joined O2 a couple of weeks ago and now added 2 additional SIMs to my account for my 2 children’s phones. How do I add these onto myO2 app please so I can see everyone’s usage and bills? It’s not immediately obvious. They’re all registered ...

Billing Issue

Hi, I have 12 Months O2 SIM Only contract for the amount of £10.88 and the renewal date of my contract is 29 Nov 2024 but today is receive the message from O2 your latest bill is £32.53 for the date of 01 Oct 2024 to 01 Nov 2024. I am asking just sim...

App not letting me log in

I have been a customer for nearly a year and the app isn’t letting me log in with my details. I just want to view my data and billings.

Resolved! Pay bill

I want to pay my bill but I can not verify my number as I am out of the uk

End of the contract

Hi, as I would like to change to another service provider, please help to check the end date of my contract. Thank you so much

Resolved! Need PUK CODE CANT LOG INTO MY O2

Cant log into my o2 and need sim puk

Stopping service

I have tried to receive text to log in to my account so I can pay my bill for the last week and I do not receive any texts. They said they will cancel my number so I need to pay asap

Upgrade

Hi I applied to upgrade my device on 30/10/24 and had an email saying I’d have an answer within 24 hours but 3 days later I haven’t heard anything, I also paid the rest of my device plan at the same time and yet I’ve had my monthly bill stating I sti...

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