My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 7956 Views
  • 1 replies
  • 1 kudos

Cancelled contract issue

I have recently gone through the process of cancelling my contract as listed on the O2 site (option: "I’m not switching to another network, and I don’t want to keep my number"); However, I have just received notice that I been billed for the previous...

Dylan-9 by Level 1: Joiner
  • 222 Views
  • 2 replies
  • 0 kudos

Bills

Hello! Why my bills are different, in o2 i was agreed for 72 pounds, but the bill i am send is 102 or 91 pound. Can you clarify that

Fahriye by Level 1: Joiner
  • 155 Views
  • 1 replies
  • 0 kudos

Sim

I’ve changed my sim, and rang you guys to change my number over to the new sim. Sim isn’t working and I need my number to access my emails and things like that

Payment plan

Payment plan 

Kelz1 by Level 1: Joiner
  • 137 Views
  • 1 replies
  • 0 kudos

Logging in to my account

I’ve recently reset my password, but when I try to log in, it’s saying ive been sent a text with a code, but I’m not getting the text with a code, been trying for a couple of days now

Rich1984 by Level 1: Joiner
  • 151 Views
  • 1 replies
  • 0 kudos

Sophie Mcintosh 02 direct debit

Hi there I’m just wondering why there’s a direct debit set up when I haven’t got any contracts with you guys ? If there is can this be cancelled right away!

fraud - saying i need to pay money

okay so, a few months ago i ordered a sim card for pay as you go since i thought i was going to switch to O2. i didnt actually switch or put the sim in my phone but i ended up getting a phone call talking about how they can reduce the price from £10 ...

qtkoo by Level 1: Joiner
  • 317 Views
  • 1 replies
  • 0 kudos

Resolved! Roaming in Turkey

Hi, please can you confirm if my current tariff includes free roaming in Turkey?

Filippo by Level 1: Joiner
  • 602 Views
  • 7 replies
  • 0 kudos

Unsubscribe from Marketing

For some reason I am unable to unsubscribe from marketing and irrelevant emails from O2. I click unsubscribe at the bottom of the email and then log in, and get presented with a screen with no actual options. See the screen shot I have attached below...

Screenshot_20240816_155447_Brave.jpg
AMDKilla by Level 1: Joiner
  • 224 Views
  • 2 replies
  • 0 kudos