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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 9618 Views
  • 1 replies
  • 1 kudos

Resolved! My 02 app

Hi I have problem with my 02 app. It keep saying wait till 48hrs to log in. It has been a week still nothing. Tried reinstalling app and logging in still the same. Called in 02 they said they have no control over yhe app so you going to have to wait ...

Sania by Level 1: Joiner
  • 805 Views
  • 3 replies
  • 0 kudos

Resolved! Scam from o2 employees

02 upgrade contract advisor and scam department involved in scam they ask for 6 security digit and they change my detail on account they change my username and password but I recovered and there I phone order from my account I cal to 202 again and th...

Shah11 by Level 1: Joiner
  • 883 Views
  • 1 replies
  • 0 kudos

Resolved! My o2 issues Error 500

I cannot see the My o2 app for a google pixel 7 pro on my playstore when i go to the App using firefox it comes up with This app is not available for your device:https://i.gyazo.com/b353bd041bf99d235bee928c2525e386.png When i go to the My o2 on the w...

Resolved! MY O2

Hi, I need help. I recently joined O2 and can't log in to my account (My O2 App). It says to wait 48 hours, but several days have passed and it keeps saying the same message.

xDanielax by Level 1: Joiner
  • 495 Views
  • 1 replies
  • 0 kudos

Resolved! Easter Promo Code

Upon logging into MyO2 now as part of their Easter Promotions - O2 are now showing a mini game existing customers can take part it. Easter Eggs are hidden under one of three cups which are then moved. Upon successfully finding the eggs you are offere...

Resolved! Pay cancellation

I’m trying to pay my early cancellation fee but won’t let me back into my O2 app

George20 by Level 1: Joiner
  • 407 Views
  • 1 replies
  • 0 kudos

Resolved! 02 refresh contract

Hi everyone I just hope someone can answer my question as searching for it on 02 app/ website is impossible! I have an 02 refresh 5gb contract and have been with 02 for about 20 years. I have lost my phone does my 02 refresh contract include loss ins...

Emma1948 by Level 1: Joiner
  • 536 Views
  • 2 replies
  • 0 kudos

Personal account showing as a company

Hi, Can anyone please tell me why this is. On the 02 website on my account page, it shows ‘account portfolio’ then ‘company’ with my full name below that and below there it has ‘accounts’ - my name and the account number. At the top right, next to My...

Ncls by Level 1: Joiner
  • 950 Views
  • 4 replies
  • 0 kudos

Resolved! Contract

My contract has ended and I want ti see what you can offer me 

Hilda by Level 1: Joiner
  • 400 Views
  • 1 replies
  • 0 kudos

Resolved! Cannot log in after porting to O2

Hello, I am a Virgin Media customer who has upgraded to Volt and now have an O2 SIM and have ported my Virgin mobile across.I received the O2 SIM with a new number which would only be temporary until my Virgin number transferred.I set up an O2 accoun...