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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Service when abroad.

I am travelling to Dublin, Eire for my daughters wedding, and i need to use my phone during the trip. Can you confirm that my current contract allows this, and if it doesn't, can you let know how i can achieve this? Thank you.

Resolved! Unusual activity on phone

Hiya,I was charged 16 pounds for a call to a premium number from my mobile which I didn't make, I searched the number and it was something called deal insider,is there anyway 02 can block premium numbers on my account as I have no idea how this happe...

Resolved! My02 app

I am unable to log into My02 app, I registered about a week ago but I still can't gain access

Resolved! Spend cap

How do you add a spend capwhy is it so difficult to find

Resolved! email address change

URGENT I want to change my email address from [Removed] (the whole website is closing down shortly) to [Removed], but you've sent the verification texts to your own phone number!!! Please send to my mobile number [Removed] Diana Tilfourd

I can't sign in

Hello! I don't know why but I can't sing in on my app O2. I changed the password I tried again but doesn't work. Thank you!

Access account

Hi. I can't access my account on the O2 application for some reason.

Resolved! My o2 App

I have 2 mobile numbers on my account. Can I load and use the app on both phones?

Resolved! Default on credit filed causing massive issue getting a mortgage

I received a default letter on 5/4/23 and called up on the 11/4/23 to question this and was told it had been paid. In May my mortgage adviser did a soft credit search for our mortgage application and it showed my default was still showing up on my cr...

Resolved! Left in the lurch by Virgin and O2

I've was recently migrated from Virgin to O2 and so far I'm not impressed - I didn't think it was possible for customer service to get any worse, but it seems that O2 makes it impossible to speak to a real person. I have now received two "missed call...

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