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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Given incorrect email address over phone

O2 mysteriously cannot find and email they sent me regarding my tariff. The operator I spoke with refused to give me a direct email address and asked me to email mycare@o2mail.co.uk When I did that it bounced saying that they don't deal with matters ...

Resolved! Offer 40%

Hey dear! Someone call from o2 and ask my security code to activate the 40% off of my bills! How do I know if is not scam or legit ? Please let me know.

Resolved! Telephone call from O2 Custer service

Just had a call from someone saying they are customer service and offering me a 40% tariff discount for being a loyal customer. They texted me a one time code and wanted me to enter this into a link they sent me to activate the discount. I suspect th...

signing in

I have signed in using my correct username and password, but I am still being asked to sign in.Whats going on ?

Resolved! O2 new customers get better deals

Hi all,I have seen online an O2 sim only 12 month contract, unlimited texts, unlimited calls, 10GB data, for £5 a month. However, as I am already an O2 customer looking at my upgrades the cheapest I could get is 6GB unlimited text unlimited minutes f...

Resolved! I can't call on my phone

HelloRespectfully, my phone is not working and I cannot pay

Wifi and 4G calling

I am trying to activate Wifi calling. I have watched the O2 videos, and carefully followed the instructions to switch it on on my iphone but I understand I need to go to MyO2, and switch it on in 'device details'. The problem is I cannot find device ...

Resolved! VAT breakdown

I need a VAT breakdown for every bill

Phone upgrade

I am trying to upgrade my phone but cannot complete purchase as my current phone has a broken screen meaning I cannot see any codes sent to my o2 number.

Resolved! payment

Why have I had two direct debits taken out and yet account showing as overdue??? Sort your systems out!

O2

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