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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! iPhone serial number

I need the iPhone serial number for an iPhone for an that I had, can't seem to find it on my device details

Resolved! How do I change my name on my 02 bill?

I need my name changed on my phone bill to include my full name rather than the shortened version that I have on my 02 account. I need to get a utility bill to open a bank account and this is the best way to do it.

Resolved! Extra charge

I have been charged for sending a picture message but I actually sent a normal text message at that time - why has it been charged as a picture message?

Resolved! Sent my phone back need helpb

Hiya I sent my phone back on Thursday I did pay an up front fee of 30 pounds I just want to know when I can re order the right phone I want as I got the s23 but I want the s23 ultra thanks

Resolved! download of invoices

im trying to download invocies since march 2023 until now. I can only download invoice for last month. how i can download invocis for previous bills?

Resolved! Transfer my payg number to pay monthly

I filled the 'keep my number form' twice (2nd and 6th of July before 5 p.m) today is 7th July night and my number doesn't transfered. I was charged for pay monthly few days ago, but still can't use my allowens with my old number. Worst service!

Resolved! fraud on my account

Can you please confirm that after speaking to an o2 rep on the telephone that he has opened a fraud case for me? or was I in contact with someone else.

Resolved! change log in details for my o2

My husband died just over a year ago, I cannot get through to customer services to get the My o2 log in details changed, so I have to keep seeing my dead husband being welcomed back. Can you imagine how upsetting this is? I have made several calls to...

Resolved! Contract

What date did I last take credit out with O2

Resolved! Edit personal details not saving

I am trying to edit my Date of Birth (just noticed that it was a month out). Have taken and uploaded photo of driving licence but it won't save.Help please.

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