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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Changing my details

How do I go about changing the details that you have for me if they are wrong

Not using half of data

Hello, I need help with reducing the cost of my airtime bill as my average usage isn't even up to half.

Resolved! Cancelled but charged atill

Hi, I cancelled my O2 contract within 14 days of commencement of contract and I spoke to someone, they said I will not be charged as I cancelled within change my mind period. Then some days after, I got email saying I am due to pay £3.87. Just to men...

Resolved! change my phone number

How do I change my phone number? I have a pac code

Resolved! Two phones

HiProbably really obvious but multiple searches here brought no results...I used to have 2 phones in one account with Virgin mobile. One switched to O2 a few months ago and I can see all details in the app and online. The second switched last week an...

Can’t not log in to my O2 account

Hi I can not log into my O2 account on the app. I have changed my password twice. It has happened before due to my email address being spelt wrong when being set up in store. They fixed the issue but the app has logged me out and now I can not get ba...

Resolved! O2 phone number

What is the customer services number please

Resolved! apply nhs discount

how to apply nhs discount

Resolved! My 02

Hi I’m currently on a tariff with you guys but I no longer want this and I would like to move to a different network would you please be able to help me with this also would I have to change my number if I was moving network thanks Dawn

Resolved! No data

I paid off my contract and ordered a pay as you go sim last Friday. My data was cut off on Monday and I have still not received a pin so I cannot make or receive any calls and cannot send and receive any messages. I cannot call 202 as my phone does n...

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