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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! My o2

whenever i log in to o2 it says im new to o2 and and have to wait over 48 hours to login and its been 6 days and i still cant login

Resolved! Fraud report

I have been called for plan discounts and now they are sending new plan with device looks like fraud…

Resolved! My 02

Every time I try signing in to my o2 it says oops something went wrong if new to my 02 it can take up to 24hrs to register but I've been with them for years

Resolved! Setup Wi-Fi calling on my account

How do I setup Wi-Fi calling on my account without phoning customer services as I don't get and signal in my house?Can you do it online?

Resolved! Old contract.

Hello, I have recently discovered apon checking my finances that I have been paying insurance with Carphone warehouse for a phone I no longer possess. I upgraded my phone in August 2021. The only way they will refund me my money is if I provide evide...

Resolved! Voice mail alert

Don't know if genuine but have an O2 voice message requesting me to change my voice message pin. Is this genuine?

Resolved! Extra charges

Hi my phone bill has incurred extra charges. It says I called numbers from Mexico, China and a couple numbers I have never called or seen before

Resolved! Taken longer then 48 hrs to get into my o2

Taken longer then 48 hours to log into my o2

4g?

To whom it may concern,I signed up to a tariff the same time as my partner. We both pay the same amount per month. I have recently realised that she has a 4g signal and I only get a H+ if I am lucky. Would it be possible for you to make it that my ph...

Resolved! International call charges

Does anyone know the cost of calling Canada please . I have no bolt on I just need to make one off call

O2

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