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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

broken phone screen

help!!! i dropped my phone and i have fully broken my phone screen. i am trying to get into my 02 but i cannot without inputting a code sent via text message. which i cannot see. anyone got any ways i can go around this. need to order a new phone asa...

Resolved! Change date of birth

My date of birth has been set incorrectly by a year, and I’d like to change it

Account Deletion

Hi, I went to buy a sim but for reasons unknown to anyone, it won't pass the credit check stage. Therefore how do I delete my account with O2? I just have personal details on there. Thanks, JJ

Change Date of Birth

Hey, I am trying to change the DOB on my account. The help pages say to speak with a customer rep. I try this on chat. The chat bot sends me to a sales bot. The sales bot then says to use the contact page chat and closes down the chat. How does one a...

Transfer of ownership will it really take just 24 hours or less

I have a basic / dummy Nokia phone and that’s in my name already but for other phone in my life, the number in my iPhone, it’s in mum’s name. The mobile number in the iPhone I don’t want to keep in her name forever. It makes no sense to have it in he...

Hello

Accidentally ordered 2 of the same phone via upgrading

I attempted to upgrade last Tuesday via the O2 app, but the webpage closed which made me think the order didn’t go through, so contacted O2 support, they couldn’t see an order so preferred the upgrade again. Turns out the first order went through so ...

Resolved! present bill view call history

Hi.Im looking to way how to check my billing history with calls on present bill before will be issued. I have acces to my 02 and previous billing history but not to present Many Thanks any one ?

Robbed

Ok so hopefully you guys can help. I ordered apple airpods from 02 for £116.10 I don’t want finance I bought outright. I entered my details and my bank details and placed the order. A few hours later no email, so I called them to see why, I was told ...

Defaulted bill on legacy system and unable to pay

Hi I am looking for some advice. I applied for a mortgage and this was rejected due to an outstanding bill I have with O2 from 2019 that I was unaware of. I have no record of o2 contacting me to inform me of this £45 debt. I contacted O2 to pay this ...

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