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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Roaming in Europe

I've just come back from Italy where I was unable to send text messages to England. I was receiving texts but couldn't send them (error '0'). It was very inconvenient and I have never had problems with texting from abroad. I want to avaid it in futur...

Device payment issue

FYI when you want to make a device payment through the app OR browser, the payment returns to the contract payment page not the device. This is a bug on your systems that’s needs solving.

Resolved! premium numbers

recently moved from Virgin mobile need to contact them but need a non-premium number

my bill

Why was my bill for 20th June to 20th July at £9.36 instead of my usual £7.86

I cannot get the Internet when I am out of the house

My internet does not work when I'm out

Viewing bill online

Cannot view my new monthly product or Bill online

can't login

Hi I am trying to login from my laptop, I enter username and password but still can't login. No issues from my mobile.

Cancel account

I have been trying for 3 months to cancel three O2 accounts through chat, as I am living outside of the UK and cannot call due to cost and time difference. All accounts are pay monthly sim only, and all are NOT in contract. Customer service chat are ...

Resolved! My Bill (including both)

Hello, I'd very much like to know why I'm now being charged over 100 pounds a month for a phone I've had for quite a few years now (3-4 upcoming?)I said I couldn't afford anywhere near this when agreeing to a contract in store and we discussed what I...

Resolved! Cancel one contract

Hi I'm looking to cancel one of my contacts that I have with you but I can't figure out how to do it on the app as its only saying that I have one contract with you

O2

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