Get Help with My O2

FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Access to o2 mobile app

Hi, I am trying to login to o2 mobile app first time with my o2 account and it says My O2 is not available to you yet.

Billing address

I need an O2 bill with my new address on it for verification purposes as a matter of urgency. Please could you re-do my latest bill with this address: Jo ************** [Mod edit: Please do not share personal details as your posts are visible to the ...

Arrears

I paid my bill today, money has left my account but it still states I am in arrears.

Applying Military Discount

I am trying to get my military discount applied to my contract but it won't allow me to do it. I have text 61202 and stated Open and stated Military, HM Forces and Amy01 but still not accepting it.

Having trouble signing in

Hi, when i try to sign in to my o2 account i get a message saying oops i don't have access yet.. I've been an o2 customer forever, just recently changed in November to a new sim deal but still saying I can't access my account and I'm not sure why Tha...

Resolved! Additional Numbers

I have 3 family numbers on my account that have been automatically ported over to O2 from virgin Media. How can is see all the numbers on my account from MyO2. I was able to keep track of data usage etc when with Virgin Mobile. However I cannot see w...

Resolved! Your O2 account has not been activated

I've recently transferred a phone from a business account to a personal account but I can't log-in to My 02 to get my bills.I'm using the 'Get help signing in option'. This prompts for a phone number and sends a code which all checks out fine.After e...

Re: Recent Usage

Hi, since the recent "improvements" to the O2 website, the recent charges page doesn't work properly again. Anyone got any advice ?

Resolved! Apple watch

If I have an o2 apple watch monthly contract and I wanted to give it to my partner who has an EE contract iphone, does it need to be unlocked like a mobile phone or can he just connect it straight to his EE mobileThe apple watch is the Apple Watch Ul...

Resolved! Travel Bolt One

I would like to add the Travel Bolt On to my O2 account while I’m holidaying in the Caribbean. I was just about to purchase this bolt on but a warning message popped up to say that if I went ahead I would lose the Europe Zone bolt on is included in m...

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