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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

phone not working

my numb is (REMOVED) i can not make a phone call

Order help

Need info on order placed

Unknown charge on bill

I have beeb charged £15.99 on my latest bill and i do not know what this is for??

Change way receive code

How do I get codes sent to email and not number ?

When will I het my new phone

I ordered a phone tonight a d it say 4 weeks am I able to change it to a phone for asap

O2 app

I can access my O2 perfectly fine on the web, but when I try to use the same credentials on the My O2 App, I get the following message:Something went wrong.Oops. My 02 isn't available to you yet. If you're new to O2, it can take up to 48 hours for yo...

Dont have Mobile to get the Texts from O" app sign in

I dont have the mobile any more to get the texts with the code to allow me to log into the O2App. I have the user name and password, but no mobile. What can I do?

Refund

Hi I have left 02 but have now received my final bill which I am trying to claim a refund but signing into 02 app will not allow me to go to my bill and vlaim one also can not find any where to speak to someone about this just being sent round and ro...

My o2 app not working

Not working in app but working online

Airtime

Hello, I keep getting taken £12 every month for “airtime” where i am meant to have illimited texts, calls etc? Why??

O2

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