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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by • Former Staff
  • 9612 Views
  • 1 replies
  • 1 kudos

Resolved! Change payment date

I would like to change my payment date to the 1st of every month 

RG6 by • Level 1: Joiner
  • 410 Views
  • 1 replies
  • 0 kudos

Resolved! Cancel my contract

hi I would like to cancel my contract with o2 

Anna30 by • Level 1: Joiner
  • 422 Views
  • 1 replies
  • 0 kudos

I can’t access my account

When I try to log in to my account it says my number is associated with another user

Gardenia by • Level 1: Joiner
  • 440 Views
  • 1 replies
  • 1 kudos

Delivery address

Hi - how do I change my delivery address? 

Melg99 by • Level 1: Joiner
  • 330 Views
  • 1 replies
  • 0 kudos

Resolved! Scam link

I am a student. I just received this link O2: Payment method on your account is invalid. Services will be temporarily unavailable until your payment method is updated via: Https://my02-pendingservices.com I didn’t know it was a scam, so I clicked it ...

scam- by • Level 1: Joiner
  • 797 Views
  • 2 replies
  • 0 kudos

App not working

Not letting me login. It says:Something went wrong.Oops. My 02 isn't available to you yet.If you're new to 02, it can take up to 48 hours for your account to be ready.If it's been longer than 48 hours, get in touch and we'll look into it for you. I h...

rs12 by • Level 1: Joiner
  • 378 Views
  • 1 replies
  • 0 kudos

Unexpected charges on bill

I’ve just checked my monthly phone bill and see I have ‘bought’ 2 items 1x£11.99 and 1x99p - however I do not know what I’ve bought/don’t recall buying anything - is there a way of finding out what I’ve paid for?

NickiS1 by • Level 1: Joiner
  • 361 Views
  • 1 replies
  • 0 kudos

my o2

i cant log into my o2 as my’ account isn’t ready yet “ but ive been a customer for years

3aimee by • Level 1: Joiner
  • 296 Views
  • 1 replies
  • 0 kudos

My bill

Why is my bill so expensive?When I signed up for a new tariff it was only supposed to be a few pounds more than my last tariff. Why have I been charged £56?

JRogers by • Level 1: Joiner
  • 310 Views
  • 1 replies
  • 0 kudos

02 account

My account ********** closed on 22 February and I want to re open and start a new contract and need help doing this

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