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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

My o2

Cant log in to app

My wife put in the wrong date of birth

We both registered for a 02 sim card but the computer put my date of birth for my wife instead of her date of birth. How can she change this?

Phone not arriving - account locked

Hello, I've been an O2 customer since the merge with Virgin, I've had to rewrite this post three times now because the page refreshed so you can imagine that I'm a little more than annoyed. Regardless, I recently purchased an iPhone 15 Pro Max upgrad...

Please help I am getting desperate

On the 28th September 2023 at O2 Store I was sold a Pocket Hotspot 4G Black CCA on a monthly rolling contract which I could cancel at any point. I used the product (when it worked as connection dropped many times) until I called O2 on January 2024 as...

Other Charges on bill

Hi please can you explain what the£7.99 other charges on my bill are for?

Resolved! Voicemail in China

Hello , I am currently in China and wish to see what's going on in my voicemail box. But every time when I try to fail 901 the phone line just suddenly shut. These calls and messages are very important for me. May I know how can I get access to these...

Unable to buy bolt on

Unable to buy bolt on. I’ve got over my data but didn’t read the text earlier and added to my next bill instead of adding new data now. Is there another way to get new data?