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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by • Former Staff
  • 8488 Views
  • 1 replies
  • 1 kudos

My02 only shows one of my two sim cards

Hi, I have two 02 sim cards the first one is sim only which used to be with virgin but got transfered to 02. This is my primary sim that l use. I also have a second 02 sim card which came as part of a volt deal with virgin but the sim card isn't used...

Damo6969 by • Level 1: Joiner
  • 1108 Views
  • 6 replies
  • 0 kudos

Resolved! mobile numbers on 1 account

my account is only showing my mobile number where it used to show my husbands also.I need both numbers on one account to be able to download bills.

Not getting text messages

Why I’m not getting text messages? 

Au1 by • Level 1: Joiner
  • 388 Views
  • 3 replies
  • 0 kudos

Unable to access MY O2 APP. Hasn't been resolved after a month of trying

Hi I am unable to log into my o2 account on the app on my android. Whenever I try I get an error message saying something went wrong, my o2 isn't ready for you yet etc. Alongwith the odd time I get an o2 email which has been detected which I have nev...

I am abroad and want to pay a late bill

My late bill doesnt show up on My O2 and I am abroad so cant access the payment line. What are my options?

KRick by • Level 1: Joiner
  • 290 Views
  • 1 replies
  • 0 kudos

Resolved! Cancel bolt on - accidental order

Morning folks. I accidentally ordered a data bolt on yesterday and want to cancel it. There’s a lot of responses on here to similar questions that say “you can cancel in the MyO2 page.” I’m looking for more detail on how I go about this. If trawled m...

SB17-24 by • Level 1: Joiner
  • 2517 Views
  • 1 replies
  • 0 kudos

Can not log into my app

I am not able to log in my My O2 app on my mobile. [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Darshu by • Level 1: Joiner
  • 266 Views
  • 1 replies
  • 0 kudos

NHS discount

Hello I just wanted to confirm I have applied my NHS discount 25% to my phone correctly? Thanks

Resolved! Changing my network

how can I change my network from voxi to O2

Asif12 by • Level 1: Joiner
  • 311 Views
  • 1 replies
  • 0 kudos
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