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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by • Former Staff
  • 8382 Views
  • 1 replies
  • 1 kudos

Can’t log into my o2 app

I cant login onto the myo2 app to view my account, bills etc. Been logged out automatically and now can’t get back in. Never had an issue before, can login online but get the message “no products or services this account. Anyone know how to fix this?

Kurtis654 by • Level 1: Joiner
  • 1328 Views
  • 3 replies
  • 0 kudos

No balance

hi my Sim card is for six month and after one month there is no balance. I don’t know how to pop up so could you please help me

Jasmin1 by • Level 1: Joiner
  • 321 Views
  • 2 replies
  • 0 kudos

All connections have disappeared from My O2

I’m currently abroad and have been using mobile data in a country I believe was previously included in O2 travel. Today I’ve noticed it’s no longer included in O2 travel. The roaming text message I received did not mention what the cost is per mb. I’...

PhoneDoc by • Level 14: Rising star 
  • 449 Views
  • 1 replies
  • 0 kudos

Log in Issue

Hi, I got my account for very very long time, the same email too. I called twice on Fridays - waiting 45 minutes each time. On first cut off after providing advisor with the issue. On second time, I had no solutions to my issue. Called next day, and ...

Leoleo by • Level 1: Joiner
  • 450 Views
  • 1 replies
  • 0 kudos

o2 spend cap

Hello,I have just updated my spend cap from £0. I went to use it, but it failed. Does it take a few hours, or is there a certain time when the spend cap updates, and is available for use? Thanks everyone!

0scxr by • Level 1: Joiner
  • 467 Views
  • 1 replies
  • 0 kudos

My bill

When I log on to My O2, I can't see how to view my bill anywhere. Help would be appreciated!

Delete an O2 account so I can update my (migrated Virgin) O2 account

How do I delete an empty, unused O2 account? It is associated with my mobile number, so I can't change the mobile number on the other O2 account to be my phone number. There is no account merge facility, it took an hour for the customer support to ev...

cancel my contract

hi james gardiner herei have recieved comformation that i am out of contract i want to cancel my contract with o2 i have signed up with vodephone can you confirm that this contrct runs out before the 1st april 2024thankyou james gardiner

Changed phone

I changed my phone on Monday 18 March by in My02 it still shows my old phone and tariff. When will this change. Thank you

Jean38 by • Level 1: Joiner
  • 272 Views
  • 1 replies
  • 0 kudos

Trying to pay bill

Trying to pay bill but this 02 app is totally ****** 

Paul68 by • Level 1: Joiner
  • 451 Views
  • 3 replies
  • 0 kudos
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