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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Can't log into my O2 app

I can't log into my O2 app the screen is flickering .

Cancellation

I cancelled my order two weeks ago and still haven’t received my money back

how long for credit check?

i applied for a new plan including a phone on Tuesday but I'm still waiting for the credit check, how long will this take?

Resolved! I need to get a VAT recipt

I need a VAT receipt for my bill as it's for business use

Unable to sign into my new o2 account

I just got a new eSIM with you and have created a new o2 account however I am unable to login as the verification code has been sent to my temporary phone number. Would it be possible to use another phone number to resolve this issue

Resolved! Lost Sim

Hi, I have lost my sim and need to get a replacement sent out. However, I can't call you to do this

Resolved! convert t e-sim

Hi I got a new phone from my employer and it supports havent a second e-sim.I want to convert my current sim to an e-sim and add it to the new phone. Various sites say you can do this through the my 02 site and through the my 02 app but I cannot find...

New sim deal is not working on my phone

Hi I recently upgraded my phone sim only deal but I have stopped getting messages and people cannot contact me, they r saying it is going straight to voicemail mail and I cannot connect to my o2 as I cannot get the code as it is vai text. Can you ple...

access account

MY PHONE (REMOVED) IS BLOCKED. I need a PUK number to unblock it. Please can you assist? Many thanks, (REMOVED).

New phone is not working

I’ve renewed my contract and kept the same sim but got a new phone and im not receiving calls or Text to my new phone even tho I have signal and internet

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