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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

My bill is way over each month and I don't understand why

Resolved! No response from O2 regarding Fraud on my account ongoing at 3 months

I discovered in Feb that several items had been ordered from my account. NOT by me. Have rung O2 nearly every week and have been told that fraud would ring me back.. Guess what still no response. I was also informed that my phone would NOT be cut off...

Cancelled order processing or whatever?

So I ordered an S24 Ultra 5G 512 with a 25gb plan but 2 hours later I realised the price difference between the 512gb and 1tb versions is practically nothing. So I cancelled the order and got my £50 upfront refunded and now when I try to upgrade, it ...

Resolved! I can’t access my 02 account

Hi I can’t open my 02 app. It keeps there’s a problem I have no devices however my last bill has just came threw 3x the amount it should be and I can’t see why or access the app

Lost or stolen

I reported my phone as lost or stolen but recently found it. Can o2 unblock it.

Can’t get into my o2 account

I am trying to view my usage, and payments. I keep getting the message woops something has gone wrong contact us.

how do i know what my final bill is i have no moved ned works

How can i check my final bill

Resolved! Phone use next week in Poland

Morning I'm off to Krakow Poland next week on a city break - tye hotel has free WiFi but will I be charged if i use my phone away from that free WiFi? Or will it be in my normal allowance? Please

Unable to redeem Amazon Prime extra

I press redeem to connect to Amazon to active Amazon Prime extra ( 6 months)Nothing happens

New Tariff as seen on Moneysupermarket

I have seen a new tariff on Moneysupermarket for £6.99 which includes:Free unlimited textsFree unlimited minutes6 MB of data12 month contract I would like to transfer to this but it is not showing on your website.Can you help please.

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