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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Unable to pay my device balance

I need help paying off my device balance.I need someone from O2 to call me, my number ends in 1022 and address is WV10 9LT. I have been on call with different agents today I other to pay off my device balance. I am unable to as David whom I spoke to ...

Moving number across

Hi, I have recently connected my new sim card, however my old phone number has not been transferred even though the PAC code was given previously. When i go to "keep number" page i select that i have already inserted my sim card but nothing happens. ...

Resolved! Call From O2

I received today 15 April 2024, at 15:45, a phone call on my mobile claiming to be from O2, and wanting me to change my password, in order to apply a discount on my monthly bill. I refused & hung up. Can O2 confirm whether this call was legit or not?

Resolved! pac number

I need my pac number

Resolved! Change of personal details

Please how do I change my personal details when my names are spelt wrongly and my title isn’t correct. I was trying to do that but the code are been sent to the number that I have no access to. Please kindly help out.

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Trouble with o2 app?

I can’t access my o2 app says no longer can get in and even online I can’t get in to see my account did phone customer service but still waiting for them to fix it

Unable to access account

An employee set up a family and friends account adding 3 of my phones (employees) and her own + an ipad for herself. I pay for all items, stupidly I did not know I was paying for hers. She has left my employment and is refusing to answer my calls etc...

Resolved! Rolling plan

Hi, I have just clicked on a link that said I could re-new my rolling plan as I have run out of data. I have topped upmy phone but it is saying it won’t start till 28th? The reason I topped up was so I get the plan to start today.Thanks Debbie

Order a phone

Hii yeah I recent order a phone but they say first we need your credit check it’s almost a week they didn’t reply me so what should I do

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