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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Cancel sim

I want to cancel my sim contract as I never signed up for this to renew and it has done it automatically

Resolved! No access to account

I was registered as an O2 business customer for a period of time as I was advised of a better tariff at the time. I switched back 18 months ago but when I log in to the website it still shows me as a business customer but my last statement on there i...

Device plan payments

Since the update to my 02 I cannot find the device plan payment section anywhere?!?I used to be able to make device plan payments and track how much I'd paid and how much left there is to pay. Now I can't find thay segment what so ever. I've got 4 co...

i have locked my sim by entering code incorrectly 3 times

how do i unlock my phone when customer services are closed until 8 am?/

02 has stolen my phone number and lost it!

I purchased a new 02 contract over 2 weeks ago i provided my PAC from 3 network My number was ported to a random stranger.Since then 02 have done nothing but say "we are looking into it" i have spoken to advisors on 02 chat every single day and all i...

Resolved! Email

I need to change my email address for my o2 account

Resolved! Exras which I cacelled charge

Hi,I cancelled few times my extra:Amazon Prime but it always comes back automaticly and now I have been charge for something I cancelled

Resolved! Account Error

Hi, I am a virgin customer which is obviously now o2. Every time I try to log in to my o2 it does not let me. I don’t know how I am supposed to view my contract as both o2 and virgin will not let me in my account.

Resolved! fre gift after buying my google pixel 8

Hi, I am trying to claim my free gift for buying my google pixel 8 on the 2nd of April. I was entitled to a free fitbit watch and airbuds

Resolved! I recently changed the email address I use for accessing My O2

I recently changed the email address I use for accessing My O2. At first everything worked fine and I could view and download my bills, but now I cannot view any billing details, just My O2 WiFi and my personal details. O2 Customer Services have been...

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