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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by • Former Staff
  • 8495 Views
  • 1 replies
  • 1 kudos

Topup

It won’t let me change tarriff

Lilytxo by • Level 1: Joiner
  • 124 Views
  • 2 replies
  • 0 kudos

Resolved! Pac

I want to move to new provider but want to keep my number so need a pac code

Resolved! Esim

Activate esim

Can’t pay bill abroad

Hello, I cannot sign into my o2 because I cannot receive sms verification while abroad. My auto pay failed and I cannot log in to manually pay my bill! I’m being threatened with a late charge what can I do? thanks

Whatyy26 by • Level 1: Joiner
  • 134 Views
  • 6 replies
  • 0 kudos

Resolved! Esim

I'm trying to activate esim and not having luck 

Paying final bill

I’m trying to pay my final bill but my o2 app isn’t showing it. When I tried calling they said my security code was wrong but it wasnt

Scoop by • Level 1: Joiner
  • 82 Views
  • 1 replies
  • 0 kudos

Can't login past security code page

Hi, I can't log in to my O2 account. It takes me to the security check page, where it says it sent me two texts, one of which will be a code to enter into the web page. Firstly, I never received any text; second, there is nowhere to enter any code on...

AndyCoops by • Level 1: Joiner
  • 520 Views
  • 4 replies
  • 0 kudos

Resolved! What are my rights?

I attempted to upgrade my Apple Watch 2 months ago and it has never worked - stupid error 26. I have been on chat/phone/social media etc trying to get it sorted with customer service since the 1st day I received the watch. 2 MONTHS later they are sti...

Logging in

Just ordered an eSIM, have verified my email address but I can’t log in to myo2 as you only want to verify through the eSIM I just bought which isn’t installed yet

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