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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Lost Phone and Trying to Log-in to My O2

Hello, I lost my phone a month ago and I want to log back into My O2 but i can't verify my sign-in as my phone is gone. I am abroad and living in Indonesia working so it is difficult for me to call a number. Can I verify through my new phone number h...

I cant log in my o2 over phone whilst abroad

My name is Kuan, I am out of country and I cant log in my o2 over phone, there is no way for me to make a payment online even I logged in thur https://accounts.o2.co.uk/ please contact me over email: **Personal info**

Resolved! Promotional gifts

I have been waiting since February for my promotional gifts. I have contacted o2 a number of times but keep getting fobbed off. Has anybody else had this problem ?

Resolved! Tariff not updating

I upgraded my tariff yesterday from 30GB data to Unlimited. However my app is still displaying that I have 0MB out of 30GB and that i’ve run out. I’m afraid to use my data incase it charges me. How can I know for sure my tariff has updated to unlimit...

eSIM bar code

Hello, I would like to request for my an eSIM bar code. How do I go about it? Thanks

Resolved! New sim

Hi how can I get a new sim sent out

Upgrading Switch Up

Hello, I have been on my O2 account looking to upgrade to the iPhone 15 Pro Max. However, my account says that I have the O2 switch up which will let me swap my current phone for a new one. It also says "It doesn't matter how long you've got left on ...