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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Order history

1

Locked out of account

I put my log in details correctly and get told I’m being sent a code. Code doesn’t arrive so I click the “send again” link. No codes arrive within a REASONABLE time of waiting (I’m not sitting and waiting for a code for 30 mins as I’ve not lost my mi...

zmianą danych osobowych na profilu O2

I would like to replace my partner's data with my own in my O2 profile. because from now on I will be using this account and paying my phone bills, I want to change all the data to my own. I have a problem with changing the profile name to my address...

Unable to contact o2, charged for months for inaccessible/unknown service after virgin merge

Hi there. I know this is the community board but I assume a member of o2 staff must see it eventually, or someone can give some advice.I've been having issues for a while, any time I try to call o2 it says it'll put me through to a person then goes s...

How can i change to another supplier?

Hi,I am paying too much for my monthly mobile usage.Do I have to give any notice if I wish to change supplier?Would appreciate your feedback, please.Thanks and regardsManuel Olivares

The code you send me is to the wrong mobile number

You’re trying to send me a code so that I can access my account but the code is to the wrong number, this needs to be changed or I can’t pay the bill. You need my actual mobile phone number which is different to this. You have my email address, can y...

Cancel Account

Hey, id like to cancel my account

My O2 account

When setting up my new sim order through the website I selected to deactivate my old number, I am now not receiving the code I need to get onto my account to get my eSim.How can I resolve this?

Resolved! I don’t have a phone or account with you.

Please cancel any arrangements you think you have with me. My phone is with VOXI and my home broadband is with Virgin. I do not use or want to use any of your services. I have received bogus demand letters with strange looking 02 letterhead and incom...

My 02

My phone has changed to different contract and can't find my number to access the contract. Just want to make sure the contract is finished and I've paid for it. Please can you check this at all Thanks

O2

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