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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

trying to enter in my account

i'm trying to enter in my account. i'm in another country and I didn't receive any security code to enter on the O2 website. could send any code to my email?? please, help me. I need to top up!!

Need to know what’s happening with my order??

I placed an order for a brand new iPhone 13 and a contract along with it. I received an email saying that my order was under review from the credit team and that I should be emailed back within 24 hours. I wasn’t. And now 02 have taken £30 out of my ...

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Data Roaming aboard

Hi, i recently went to Spain and my mobile phone would not connect to 4G at all the whole week i was there. When i was a Virgin customer my phone would automatically connect and i could use whatsapp for messages & calls at no extra cost. Now my contr...

Resolved! VOLT SIM ONLY

Does Volt sim only include free calls from USA and no bolt on fee

Bill

Good morning. I am a little concerned as to why my bill is £73 this month ? I have paid off my phone so was told the bill will be reduced once the device had been paid off

Delivery

Hi I’m just wondering when my new phone will arrive and which courier please as it’s due today but iv had no update etc thank you

Resolved! contract end date

can you tell me when my contract is due for renewal?

Trying to pay a bill from abroad

I have switched from O2 to EE and have been sent a text on outstanding payment for cancellation charges. I cannot however get through via the customer service to pay for this kindly advise

Bill payment

I have paid my latest bill but still cannot call or use my 4g

O2

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