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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

How do I see other device contracts

I need to cancel a contract but it won't let me see the account

How do I pay finale bill

Hi, I left o2 and have received a reminder that I need to pay finale bill. That its late. But every time I try to locate where to pay it on my o2 (not the app) it's no where to be seen? As I'm not with o2 anymore what number do I ring to pay?

Account/Number recovery.

Hi, Recently I fell on rather hard times & feel behind on my phone payments, resulting in my phone being cut off & losing my number & any ability to phone anyone, I am now back on my feet & have paid off the debt I owed, however I am still of course ...

Bill

HiI've hardly made any calls this month. How come the Bill is over £14 please? Thank you Richard Taylor

Phone bill

Good morning. My o2 bill is very high and says iTunes but I do not use iTunes?

end of minimum contract term

Text message from 02 saying my minimum contract term is coming to and end. I wish to stay on same contract do I have to inform 02 or will this be done automatically?I am sim only, pay monthly by d/d and ex virgin mobile customer

Resolved! Scam

I have received a voice mail to ask me to put in a four digit code to be able to look at my emails?Is this a scam

Name change

Hello I would like to request a name change for my account because I've made a mistake and want to correct it but my O2 is not available yet

New Apple Watch 9 order query plan minutes & texts

Hello, your representative was on and we agreed on an Apple Watch series 9. I received the contract by email and I notice the minutes and texts has 0. What does that mean?

Upgrade

Hi, I am looking for some help. I have made changes to my airtime plan in February this year. I have had a look at my contract for my phone and it looks like its up around the 30th July this year. I took out a 3 year contract with Virgin at the time,...

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