Upgrade

[pbarrett77]

Hi

I applied to upgrade my device on 30/10/24 and had an email saying I’d have an answer within 24 hours but 3 days later I haven’t heard anything, I also paid the rest of my device plan at the same time and yet I’ve had my monthly bill stating I still owe you this figure, please can somebody advise me of what’s going on?

Many thanks.

[jonsie]

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you

See links below

Or you can call them from 8am to 8pm on 0808 002 0202 or 0800 081 0255