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Unable to access My O2 App

PaulLP
Level 1: Joiner
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on ‎14-09-2023 17:20

on ‎14-09-2023 17:20

Hi.  I am trying to open the My O2 App yo check my data usage details, but it keeps saying - 'Somehing went wrong. Oops. My O2 isn't available to you yet.  Don't worry,  you can still manage your account in My O2 for Web'.  But when i look in there it doesn't show any details about my data usage. 

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gmarkj
Level 66: Unequalled
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on ‎14-09-2023 17:34

on ‎14-09-2023 17:34

Sounds like you need to contact customer services by calling 202 or 0344 809 202 @PaulLP .

Best time to call is 8am UK time.

Alternatively you can call 0800 902 0217 using Skype for free.

Guide here Guide: A Guide to Skype

Or you can message O2 on social media on Instagram https://o2uk.co/O2CIG), Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW). 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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