Two phones

[Eddibo]

Hi

Probably really obvious but multiple searches here brought no results...
I used to have 2 phones in one account with Virgin mobile. One switched to O2 a few months ago and I can see all details in the app and online. The second switched last week and I can't see any way to add it....

Any suggestions?

[Enlli]

At the moment O2 have said combining of accounts will not happen until after all the Virgin Accounts have been brought across.

So you can't add it at the moment

[Eddibo]

Cheers - so there's just no way I can see anything at all for the second phone? They are both attributed to the same email address. I can't even find where to get in touch with O2 and ask them 🤦🏻‍♂️

[Enlli · Accepted solution]

Probably best to message them although you can try 202 from your handset

Message O2 on
Facebook (https://o2uk.co/O2CFB) 
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) ,
they should be able to help you.