Turn off balance notifications, requested 7 times now.

[WittyUserName]

Hi there,

So I have asked PAYG cust services 7 times now (over a period of 10 days) to remove balance notification texts.

I did this on my Dad's number, mine over the year and now tried with the Wife's. 7 phone calls later and wont come off.

I have explained with each agent that it wont come off, they assure me its unticked, saved and re-freshed. I've rebooted the phone, left it off, waited 24 hours minimum each time before the next call to them.

I really don't know what else to do, any help is appreciated please?

I've also changed phone just in case and that made no difference and also SIM.

[MI5 · Accepted solution]

@WittyUserName 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

[WittyUserName]

Thank you, I will try that. I very much appreciate your quick and helpful response. 😊

[MI5]

Best of luck