Solved: Security check

LewisJowen · ‎31-10-2024

My phone has been stolen and I am trying to log into my account so i can order a new phone. When i log in it is asking me for a security check. I cannot complete this as the check is done by texting a code to my phone that i do not have.

Please advise?

madasaf1sh · ‎31-10-2024

@LewisJowen

You will need to contact o2 via the sales team on 0800 081 0255

You also need to report the phone and sim stolen via this guide Guide: Lost or Stolen O2 Device? - How to Report it

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

View solution in original post

madasaf1sh · ‎31-10-2024

@LewisJowen

You will need to contact o2 via the sales team on 0800 081 0255

You also need to report the phone and sim stolen via this guide Guide: Lost or Stolen O2 Device? - How to Report it

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

LCB1 · ‎02-04-2025

Hi, I have the same problem, but I am unable to phone o2 as I have lost my phone! Is there any other way of doing this?

MI5 · ‎02-04-2025

@LCB1 wrote:
Hi, I have the same problem, but I am unable to phone o2 as I have lost my phone! Is there any other way of doing this?

@LCB1

Social media channels or in store with photo ID.

Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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