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Secondary contract showing as main number in o2

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Bec4
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on ‎07-10-2021 17:30

on ‎07-10-2021 17:30

So my husband has my o2. He has his contract, mine and my daughters contract all linked to his account. He is the account holder and the primary line but my number is showing as the main number. Why is this please? Thanks 

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MI5
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on ‎07-10-2021 17:32

on ‎07-10-2021 17:32

@Bec4 

It's usually the oldest account that is listed first but it's not usually an issue either way.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎07-10-2021 17:32

on ‎07-10-2021 17:32

@Bec4 

It's usually the oldest account that is listed first but it's not usually an issue either way.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Bec4
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on ‎07-10-2021 17:40

on ‎07-10-2021 17:40

Thanks, so even though my contract was brought over after my husband took out his o2 because my line is older it’s defaulted to the main number? 

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MI5
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on ‎07-10-2021 17:45

on ‎07-10-2021 17:45

Yes. That's usually how it works @Bec4 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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